Frequently Asked Questions

We’d love for you to visit us. Let’s start off by learning a little bit about each other. Here’s a form so you can give us some high level information about your company and your fulfillment requirements. Once completed, one of our specialists will get in touch with you to chat more and get you in for a visit.

Onboarding is unique for each customer and for those using pre-built APIs, onboarding can take as little as two weeks. New customers can be set up and be ready to ship within 30 days.

We know that no two brands are alike. Instead of offering you cookie-cutter pricing, we design custom quotes, so you are only paying for what you need. Click here to get a quote.

We have the industry’s most comprehensive directory of supply chain integrations with over 100+ integrations. Integrate easily with eCommerce platforms such as Shopify, Magento and WooCommerce, Retailer/EDI integrations such as Amazon Advantage and Wayfair, ERPs and shipping carriers. To see our list of pre-built integrations, visit our Integrations page here.

Customers get access to fully customized dashboards and reports on their client portal. For ease of use, you can also choose to schedule reports and analytics to be delivered to your inbox. Reach out to us to view a sample dashboard.

Yes, we support returns. Our eCommerce fulfillment solution is fully equipped to accept, process and evaluate a high volume of returns. Quicker returns processing will enable you to reduce inefficiencies and reduce costs. Explore all NFI eCom capabilities here.

We offer value-added services which include customized packaging that can elevate your customer’s unboxing experience. You can choose from a range of personalized branding, seasonal packaging, and gift-wrapping options. You can check out our value-added packaging services here.